We recommend that you read through these terms and conditions before proceeding with an online transaction. We reserve the right to alter our prices at any time. This is due to the constant fluctuation of Fresh Flowers at Market during peak times both in the UK and Europe.
Credit Card Transactions
All your details are kept strictly confidential. By placing an order, you declare that you are the person named on the credit card or have given permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities. All IP addresses are logged.
Cancellations of Online Purchases
For Bouquet Orders, We require a minimum of two working days (Monday - Saturday) notice of cancellation. We will credit your account fully, less a £5 administration fee. Unfortunately no refund can be made after the flowers have been specially purchased at market or delivered.
Flowers & Delivery
At The Secret Garden we pride ourselves on the quality of our flowers and floral arrangements. Whilst we aim to match your order with the arrangements pictured on this site, if the selected item is not in season or unavailable a suitable replacement of the same or greater value will be used by us. Any illustrated vases are not included in the price, unless stated but are always available seperately. All prices are shown in English pounds (£'s) and include delivery and VAT at the current rate.
In the unlikely event that an order is not received, please contact us as soon as possible so that we can arrange another delivery. If you have given us the incorrect delivery address we may charge another fee to deliver again. If the recipient is not there when we try and deliver, unless you have advised otherwise, our delivery team will leave the flowers in a perceived safe location. If this is not possible the flowers will be returned to the shop for collection. Please note that we DO NOT currently deliver on Sundays or Public Holidays.
Frequently Asked Questions
When Do I Need To Order By For Same Day Delivery?
Please phone the shop before 1.00pm
When do I need to order by for next day delivery?
Order by 4.00pm. for next day delivery. We cannot guarantee am or pm but we aim for all deliveries to be fulfilled by 3pm
What Are The Shop's Hours Of Business?
Due to the ongoing coronavirus outbreak we are working on reduced hours, we are currently open Monday - Friday 10.00am - 4.00pm & Sat 10.00am - 1.00pm
Where Do You Deliver To? How Much is The Delivery Charge?
We personally deliver within a Radius of 15 miles from our shop. If you are not sure then please call us and we can advise you over the phone. Within our delivery area, the maximum cost per delivery is £8. If the Delivery charge is less than £8 we will allocate the difference to increase the value of the flowers in your bouquet.